Starbucks in the United States took a rather drastic move: they closed ALL of their coffee houses for 3 hours to educate all staff on how to make a great coffee.
Elliott Masie has a 8 minute video on the Starbucks experience:
http://www.masieweb.com/starbucks
Can the folks at Starbucks maybe share the business case they used to convince top management of investing 3 hours and actually pausing business for that? I'd love to be able to come up with the right justification for that.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment