Cost of learning in ERP projects

For enterprise tranformations, learning typically accounts for 15 to 25 percent of the budget. Learning for a full enterprise tranformation may include everything from setting learning strategy, developing multimedia programs, delivering learning and implementing learning technology.

Learning invested in process tranformation usually ranges from 10 to 20 percent of total project costs. This finding is in line with Gartner's recommendation, which suggests a learning investment of 10 to 15 percent of the total project cost for small/medium business ERP installs.

Learning initiatives for operational transformations typically range from 5 to 15 percent of the total investment.

(Source: Learning, a vital ingredient for successful business tranformation. IBM Learning Solutions, August 2005)