All too often, we support content, not learners.
(Patti Shank)
It's true, we all too often do. Protecting learners from the vast amount of unnecessary content would be one good place to start. It's not because the content exists, or someone thinks it wouldn't hurt to know that everyone needs it. Is there an 80/20 rule here that enables us to cut 80% of the content and allow people still to do the actions we wanted them to do by giving the training?
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